Field Service & Automation Engineer

Install, commission, and optimize automated production systems at customer sites across North America

Diagnose and resolve mechanical, electrical, hydraulic, and software issues on-site

Train customer operators and maintenance teams to ensure efficient system operation

Travel internationally as needed for installations, testing, and advanced technical support

Office/Remote Support Responsibilities:

Serve as the primary contact for customer technical support and troubleshooting

Guide customers through diagnostics via phone and video to minimize downtime

Document service interactions, resolutions, and ongoing cases accurately

Identify recurring issues and provide feedback to engineering and service teams

Collaborate with internal engineering teams on complex technical cases and updates

Maintain awareness of customer systems, service history, and active issues

Strong electrical and mechanical background in industrial automation or production systems

PLC programming and troubleshooting experience required (Siemens S7 or Beckhoff preferred)

Ability to read and interpret electrical schematics and mechanical drawings

Experience with remote troubleshooting or technical support is a plus

Knowledge of hydraulic systems preferred

Experience with industrial robotics (KUKA or similar) is a plus

Background in truss, wall panel, or prefabricated construction systems is an advantage

Excellent communication, documentation, and problem-solving skills

Ability to remain calm and effective under pressure

Self-motivated and able to work independently

Valid passport with ability to travel up to 60% (including occasional weekends and international travel)

French or Swedish language skills are a plus