Field Service Coordinator

At TRC Talent Solutions, we partner with industry-leading organizations to connect high-performing professionals with impactful career opportunities. We are currently supporting a growing industrial services organization in their search for a Field Service Coordinator responsible for overseeing field operations, service scheduling, and customer support execution.

Summary

The Field Service Coordinator is responsible for coordinating, scheduling, and supporting all field service, warranty repair, installation, and customer support activities. This role ensures efficient dispatching of technicians, timely resolution of service requests, and a high level of customer satisfaction through proactive communication and effective service execution.

This position requires strong organizational skills, customer service orientation, and the ability to manage multiple service workflows in a fast-paced environment.

Responsibilities

• Coordinate and support daily field service team operations to ensure efficient workflow and timely job completion

• Schedule and manage field service activities including warranty repairs, preventative maintenance, installations, and emergency service calls

• Dispatch technicians based on skill set, availability, geography, and job priority to optimize efficiency

• Conduct site visits as needed to evaluate service requirements and define job scope

• Serve as the primary point of contact for customers regarding service requests and updates

• Maintain strong customer relationships through consistent communication and issue resolution

• Prepare and submit accurate service quotes and repair estimates for field and warranty work

• Track service progress and ensure completion aligns with customer expectations and company standards

• Coordinate with internal teams to ensure accurate documentation and service execution

• Support continuous improvement of field service processes and scheduling efficiency

Requirements

• Prior experience in field service coordination, dispatching, customer service, or related operational role

• Strong organizational and time management skills

• Excellent communication skills, both verbal and written

• Ability to manage multiple priorities in a fast-paced environment

• Strong customer service orientation with a focus on responsiveness and follow-through

• Ability to use sound judgment and problem-solving skills in service situations

• High level of professionalism and accountability

• Self-motivated with strong work ethic and attention to detail

• Willingness to participate in safety programs and follow operational safety standards