Service Technician

Identify issues with computers, laptops, and other related hardware, including problems with performance, software malfunctions, and hardware failures.

Repair or replace malfunctioning components, such as hard drives, memory, screens, and power supplies. Perform hardware upgrades, including adding RAM or upgrading processors.

Install, configure, and update operating systems, drivers, and applications. Resolve software-related issues and ensure that devices are running smoothly.

Inspect devices for damage or defects upon receipt to ensure that all incoming units are assessed for any issues before repairs begin.

Document repair issues and communicate with Project Leads.

Provide troubleshooting support for customers and end-users experiencing technical issues after device repairs.

Repackage and label repaired devices for shipping.

Support continuous improvement initiatives and follow process guidelines.

Previous experience in electronics repair or IT support preferred.

Comfortable working with handheld devices, hardware, and software.

Strong attention to detail and ability to follow technical procedures.

Effective communication and teamwork skills.

Soldering experience is a plus.

High school diploma or equivalent; technical certification a bonus.

Must be able to sit or stand for extended periods.

Ability to handle small parts and tools with precision.

Capable of lifting up to 30 lbs. as needed.

Comfortable working in a technology repair environment.

Must adhere to safety and operational protocols.